Travel Industry Payment Solutions

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.
Can we proceed on the basis of the above?*
- Yes
- No
Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 0a) Do you have access to a desktop-based computer (MAC or PC) OR a laptop that can run video conferencing software such as Zoom/Teams?*
- 1) Yes
- 2) No
INTERVIEWS ARE NOT TO BE CONDUCTED ON A TABLET OR SMART PHONE
Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you

SQ 0b) Please can you confirm that you have the following on your PC/laptop?*
- 1) A fully tested working microphone
- 2) A fully tested working camera
Please select one or more of the above: MULTICODE
Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 0c) Do you currently use Zoom/Teams – a video conferencing software?**
- 1) Yes
- 2) No
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 1) Would you describe you organisation as mainly an Online Travel Agency or mainly a Traditional Travel Agency with shops/ brick and mortar premises?*
- 1) Mainly an Online Travel Agency
- 2) Mainly a Traditional Travel Agency
Please select one of the above: SINGLE CODE

SQ 3) Does your organisation use pre-funded Virtual Cards to pay your suppliers such as airlines, hotels, car rental, etc?*
- 1) Yes
- 2) No
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 4) Are you aware of and can talk about the basics of the funding process/ payment options for your Virtual Cards issuer?*
- 1) Yes
- 2) No
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 5) Would you say that your organisation is a Merchant of Record for the consumer transactions that your organisation processes?*
- 1) Yes
- 2) No
The Merchant of Record is an entity capable of receiving payments from clients (travellers), and paying suppliers (airlines, hotels, etc) with a different card where the holder is NOT the traveller. For some, these cards would be Virtual Cards that can be either credit or prepaid cards.

SQ 6) Are you aware of the relationship your Travel Agency has with its acquirer? Would say you know the basics when it comes to the acquiring relationship (settlement periods, fees, etc)?
- 1) Yes
- 2) No
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 7) The key requirement for this research is that we are looking to speak to organisations that use prefunded Virtual Cards and to the person in your organisation that understands the uses of Virtual Cards to pay the service suppliers (airlines, hotels, car rental, etc).
What would you say is your role in this area?*
- 1) I am solely responsible for this area within our organisation
- 2) I am jointly responsible and would be one of the key decision makers for this area within our organisation
- 3) I have limited or no responsibility for this area within our organisation
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 8) How long have you been responsible for this area?*
- 1) Less than 3 months
- 2) 3 months to 2 years
- 3) 2 – 5 years
- 4) 5 years or more
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 9) What was your company’s approximate annual revenue (20/21)?*
- 1) Under £25m
- 2) £25m - £50m
- 3) £50m - £100m
- 4) £100m - £200m
- 5) £200m - £300m
- 6) £300m - £400m
- 7) £400m - £500m
- 8) £500m - £1 billion
- 9) £1 billion +
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

Thank-you for the time you have taken to answer these screening questions – I would be grateful if you could confirm a few final details, including two or three suitable interview times, so that we can speak when it’s mutually convenient.
Name*
Job Title*
Phone (inc international dialling code)*
Email*
Do you give consent for audio and video recording on this research interview?*
- Yes
- No
Would you be willing to be re-contacted in the future for this specific research project (for instance, if you are chosen for full interview)?*
- Yes
- No
What are your preferred dates and times for your 60 minute video interview?*
Earliest Date and Time*
Next Date and Time (if available)
Next Date and Time (if available)

Online screening questionnaire – Travel Industry Payment Solutions