Online screening questionnaire – Software Technology Challenges

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Thanks!

Before we begin, I would like to assure you of our commitment to privacy protection and that any information you provide will be treated confidentially, stored securely, and deleted when no longer needed. Neither your name nor the name of your organisation will be revealed to any third party not connected with this study, and you will be given the opportunity to remain anonymous.

Your information is used solely for the purposes outlined in this survey. We will keep your data confidential and never sell or resell it for any other purpose. Participation is voluntary and can be discontinued at any time.

Can we proceed based on the above?*

Yes

Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ i) Have you ever taken part in a market research discussion or interview before?*

a) Yes

b) No

Please select one option: SINGLE CODE

SQ ii) How many times have you attended a group discussion or been interviewed?*

a) Once

b) 2-3 times

c) 4-5 times

d) More than 5 times

Please select one option: SINGLE CODE

SQ iii) And when was the last time you attended a market research group or interview?*

a) In the last 3 months

b) More than 3 months ago

c) Never

Please select one option: SINGLE CODE

SQ iv) What was the subject of the group discussions/interviews you attended in the last 3 months?*

Please record above (one or two sentences for each different discussion over the last 3 months)

SQ 1) Thank you - which country do you currently work and reside in?*

a) Denmark

b) Finland

c) Norway

d) Sweden

e) Italy

f) Austria

g) Germany

h) Switzerland

i) Other

Please select one option: SINGLE CODE

Please specify below*

Please record above

SQ 2) Which of the following describes your current employment status?*

a) Full-time employed

b) Partially employed

c) Self-employed or freelance

d) Student

e) Not currently employed

f) Retired

Please select one option: SINGLE CODE

SQ 3) Which of the following best describe the industry of the company you work in?*

a) Construction business

b) Retail and hospitality

c) IT Software business

d) IT hardware business

e) Marketing/advertising/PR

f) Professional services

g) Energy business

h) Public sector

i) Real estate

j) Other

Please select one option: SINGLE CODE

SQ 4) Which of the following best describe the type of software company you work for?*

a) Independent Software Vendor (you develop, own, and sell/licence your own software product or SaaS platform)

b) Systems integrator / IT consulting firm (you integrate third-party software solutions for clients)

c) Value-added reseller / VAR (you primarily resell third-party software with added support services)

d) Managed service provider / MSP (you primarily manage IT infrastructure, applications, cloud environments on behalf of clients)

e) Custom software development agency (you build bespoke software for clients that isn’t sold to anyone else)

f) I don’t know / I’m not sure

g) Other software business (Please specify)

Please select one option: SINGLE CODE

Please specify below*

Please record above

SQ 5) Does your company own and develop the core software products/solutions it sells to customers?*

a) Yes, we own and develop the core product ourselves

b) Partly - we own some software but rely heavily on third-party platforms

c) No, we mainly resell or implement third-party software

d) No, we mainly distribute other companies’ products

e) Don’t know

Please select one option: SINGLE CODE

SQ 6) Which regions does your company mainly serve today?*

a) Just our local market

b) A small number of markets within one region (e.g. Nordics or DACH)

c) Several European markets

d) Europe and other markets

e) Global customer base

f) I don't know

Please select one option: SINGLE CODE

SQ 7) How many merchants or business customers currently use your company’s software?*

a) Fewer than 50

b) 50 - 249

c) 250 - 999

d) 1,000 - 4,999

e) 5,000 - 19,999

f) 20,000+

g) I don’t know

Please select one option: SINGLE CODE

SQ 8) Which types of customers does your company primarily serve? (Please select up to 3. If you serve more than 3, please select the 3 you work with most often).*

a) Retailers

b) Restaurants, cafés, bars or hospitality businesses

c) Hotels or accommodation providers

d) Grocery, convenience or food stores

e) Beauty, wellness or personal services businesses

f) Leisure, entertainment or events businesses

g) Healthcare, clinics or appointment-based businesses

h) Professional or business services

i) Ecommerce or online-only sellers

j) Public sector/education

k) Financial institutions or payment companies

l) We don’t really target specific verticals

m) I don’t know

n) Other

Please select one or more options: MULTICODE. Max of 3.

Please specify below*

Please record above

SQ 9) Which of the following best describes the main purpose of the software you’re developing for companies in these sectors?*

a) POS / EPOS / ECR (electronic cash register) software

b) Restaurant, café or hospitality management software

c) Retail management software

d) Booking, appointment or reservations software

e) Inventory, stock or product management software

f) Loyalty, CRM or customer engagement software

g) Business management/operations software

h) Accounting, invoicing or finance software

i) Ecommerce or online marketplace software

j) Generic business productivity software

k) I don’t know

l) Other software (please specify)

Please select one or more options: MULTICODE

Please specify below*

Please record above

SQ 10a) What size of business do you work with most frequently (i.e. size of your customers’ businesses)?*

a) Individuals or with very small businesses - fewer than 5 employees

b) Businesses with 5–24 employees

c) Businesses with 25–99 employees

d) Businesses with 100–249 employees

e) Businesses with 250–499 employees

f) Businesses with 500–999 employees

g) Businesses with 1,000+ employees

h) I don’t know

Please select one option: SINGLE CODE

SQ 10b) What proportion of your customers are SME’s (e.g. have less than 250 employees)?*

a) Less than 25%

b) 25% - 50%

c) 50% - 75%

d) More than 75%

e) I don’t know

Please select one option: SINGLE CODE

SQ 11) Does the software you develop currently integrate, resell, refer, bundle or otherwise support payment acceptance for your customers?*

a) No, we don’t support payments

b) Yes, we have one or more payment integrations

c) Yes, we refer customers to payment providers

d) Yes, we resell or bundle payment services

e) Not yet, but we’re planning to offer a payment integration in future

f) I don’t know

Please select one option: SINGLE CODE

SQ 12) Which of the following best describes your company’s payment integrations today?*

a) We have a live, working integration with at least one PSP/acquirer/payment provider

b) We have a payment integration in development, but it is not live yet

c) We refer customers to PSPs but do not have a software integration

d) We do not currently work with any PSP/acquirer/payment provider

e) I don’t know

Please select one option: SINGLE CODE

SQ 13) Which PSPs, acquirers or payment providers does your company currently have a live software integration with?*

a) Adyen

b) Elavon

c) Global Payments

d) Mollie

e) Nexi / Nets

f) PayPal / Braintree

g) Stripe

h) SumUp

i) Verifone

j) Viva

k) Worldline

l) Worldpay

m) Local bank / local acquirer

n) I don’t know

o) Other (please specify)

Please select one or more options: MULTICODE

Please record below*

Please record above

SQ 14) Which payment scenarios does your company’s software support today?*

a) Card payments at a physical POS/checkout

b) Payment terminals integrated with the software

c) SoftPOS

d) Online card payments / ecommerce checkout

e) Pay-by-link / remote payment links

f) QR or app-based payments

g) None of these

h) I don’t know

i) Other (please specify)

Please select one or more options: MULTICODE

Please specify below*

Please record above

SQ 15) Which of the following best describes your role in relation to payment providers or payment integrations?*

a) I am a final decision-maker for payment provider partnerships

b) I am a joint decision-maker

c) I strongly influence which payment providers we work with

d) I evaluate payment providers from a product or technical perspective

e) I manage the operational relationship with payment providers

f) I support merchant onboarding, terminal management or payment operations

g) I am aware of the topic but not involved in decisions or management

h) I have no involvement

Please select one option: SINGLE CODE

SQ 16) Finally, could you please confirm your job title?*

a) Founder / CEO / Managing Director

b) COO / Operations Director

c) CTO / Technical Director / Head of Engineering

d) CPO / Head of Product / Product Director / Product Manager

e) Head of Partnerships / Partner Manager

f) Head of Payments / Payments Lead

g) Commercial Director / Sales Director

h) Finance / Accounting Lead

i) Developer / Engineer

j) Junior support, sales or admin role

k) Other (Please specify)

Please select one option: SINGLE CODE

Please specify below*

Please record above

Thank you for taking the time to complete these screening questions.

Please note that if you are accepted, your interview will be recorded and transcribed, but only our project teams will have access to this material.
If interviewed, your recordings will not be used for marketing purposes or shared with any third parties. You have the right to access, correct, or withdraw your data from this research at any time, or to restrict or object to its processing.
If you choose to withdraw, please contact us, and all recordings will be immediately deleted.
All recordings and transcripts will be deleted once the project is complete, and any resulting analysis will be depersonalised to protect your anonymity.

Demographics

SQ 17) Which of the following age groups do you fall into?*

a) 17 or under

b) 18-24

c) 25-34

d) 35-44

e) 45-54

f) 55-64

g) 65+

h) Refused

Please select one option: SINGLE CODE

SQ 18) So that we can seek to represent the best ethnicities, are you:*

a) White/Caucasian

b) Black/African American

c) Asian

d) Hispanic, Latino, or Spanish origin

e) I prefer to self-identify

f) I prefer not to answer

Please select one option: SINGLE CODE

Thank you for taking the time to complete these screening questions.

Please note that if you are accepted, your interview will be recorded and transcribed, but only the project teams will have access to this material.
If interviewed, your recordings will not be used for marketing purposes or shared with any third parties. You have the right to access, correct, or withdraw your data from this research at any time, or to restrict or object to its processing.
If you choose to withdraw, please contact us, and all recordings will be immediately deleted.
All recordings and transcripts will be deleted once the project is complete, and any resulting analysis will be depersonalised to protect your anonymity.

SQ 19) If accepted, are you comfortable participating in this research?*

a) Yes, that’s fine.

b) No, I am not interested.

c) I don’t know - ask me again in a few days.

Please select one option: SINGLE CODE

TECH

Thank you - I’d be grateful if you could confirm the following:

T1 Would you say you were fairly to very confident using a computer/technology*

a) Yes

b) No

Please select one option: SINGLE CODE

T2 Do you have a Desktop or Laptop computer? You will need one to take part in this session (which cannot take place on a smartphone, tablet or iPad)*

a) Yes

b) No

Please select one option: SINGLE CODE

T3 For the session, you will be required to connect with the moderators via ZOOM / MS TEAMS. Are you willing and able to do this?*

a) Yes

b) No

Please select one option: SINGLE CODE

T4 Do you have a steady, strong internet connection?*

a) Yes

b) No

Please select one option: SINGLE CODE

T5 You will need to be in a quiet environment during the interview, free from interruptions. Are you able to do this?*

a) Yes

b) No

Please select one option: SINGLE CODE

T6 You will need to log in 5-10 minutes before the session to ensure there are no technical issues and the session starts on time. Are you happy to do this?*

a) Yes

b) No

Please select one option: SINGLE CODE

GDPR, CONSENT & RECONTACT

Thank you - I’d be grateful if you could confirm the following:

G1 Do you agree to the session being audio-recorded?*

a) Yes

b) No

Please select one option: SINGLE CODE

G2 Do you consent to the recording being shared with our client?*

a) Yes

b) No

Please select one option: SINGLE CODE

G2b Do you consent to our client listening in to some interviews (so, potentially, yours)?*

a) Yes

b) No

Please select one option: SINGLE CODE

G3 I need to advise you that, by participating in this research, anything disclosed during the course of the discussion should not be shared with anyone outside the discussion environment.*

a) Yes

b) No

Please select one option: SINGLE CODE

G4 If we needed to contact you again, specifically regarding this research study. Do you give your consent for this?*

a) Yes

b) No

Please select one option: SINGLE CODE

G5 You may be contacted by us for validation purposes. Do you give consent for this?*

a) Yes

b) No

Please select one option: SINGLE CODE

G6 We will store your information, including contact details, for 6 months for quality control purposes and to monitor previous participation. After 6 months, the information that you have given us will be securely destroyed. Do you give your consent for this?*

a) Yes

b) No

Please select one option: SINGLE CODE

APPOINTMENT

Thank you - I’d be grateful if you could advise of two or three suitable interview times (preferably at 15, 30, 45 mins past or on the hour), so that we can speak for 45 - 60 minutes when it’s mutually convenient.*

Earliest Date and Time*

Next Date and Time (if available)

Thank-you - I would be grateful if you could confirm a few final details:

Your Name*

Your exact Job Title*

Job title of person you report to*

Company name*

Phone (inc international dialling code)*

Email*

LinkedIn profile link