Smarter Settlements Solutions

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed. Neither your name, nor the name of your organisation will be revealed to our client.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.
Can we proceed on the basis of the above?*
- Yes
- No
Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

Thank-you for your willingness to contribute to this project - to ensure we receive balanced feedback from a variety of senior executives with responsibilities around financial products:
SQ 1a) Could I first check how proficient are you in reading, writing, and speaking English – would you say you are:*
- i. Extremely proficient
- ii. Very proficient
- iii. Somewhat proficient
- iv. Not very proficient
- v. Not at all proficient
Please select one of the above: SINGLE CODE

SQ 4a) What types of products or services does you company sell?*
Please advise above

SQ 6b) Please provide a brief description about what your job entails?*
Please advise above

SQ 6c) To what degree do you, yourself, participate in making decisions with regards to the following?*

	1) I am primarily responsible	2) I share responsibility	3) I rarely or never make these decisions
a) Managing cash flow for credit, debit and pre-paid cards
b) Moving funds for credit, debit and prepaid settlement
c) Forecasting payment or settlement volume for credit, debit and pre-paid cards

Please show above: MULTICODE (one ‘click’ per column)

SQ 6d) Please describe your involvement in each of the three activities in your current role.*
Please write one sentence for each of a), b), & c) above
SQ 6e) For how many years have you been working in your present company’s industry eg Financial Institution / Financial Services / Financial Technology?*
Please advise above

SQ 7) I would now like you to consider the credit cards which your organisation issues.
First, could I check which payment cards you issue?*
- a) American Express
- b) Mastercard
- c) Visa
- d) Other
- e) Other (if issued)
- f) Other (if issued)
Please select one or more options: MULTICODE

SQ 10) Finally, so that we can understand you better, what is the biggest challenge you see for your business in the future?*
Please advise above

Thank you for your responses. For this research study we are looking to speak with a cross section of different businesses and decision-makers, and your online discussion will take place via webcam. Your discussion will last approximately 60-minutes, and your feedback will be aggregated with other results, and will also be anonymous.
Would you be willing to participate?*
- 1) Yes
- 2) No

Thanks - you will be talking individually with your moderator via a webcam. Do you feel comfortable speaking via a webcam?*
- 1) Yes
- 2) No

SQ 12) Thank-you for the time you have taken to answer these screening questions – I would be grateful if you could confirm a few final details, including two or three suitable interview times, so that we can speak when it’s mutually convenient.
Name*
Name of Company / Organisation*
Phone (inc international dialling code)*
Email*
What are your preferred dates and times for your 60 minute online conversation?
Earliest Date*
Next Date (if available)
Next Date (if available)

Online screening questionnaire - Smarter Settlements Solutions