Fraud and Identity Solutions

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed. Neither your name, nor the name of your organisation will be revealed to our client.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.
Can we proceed on the basis of the above?*
- Yes
- No
Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 3c) Are you or is any member of your household currently employed by, previously employed by, or retired from any of the following types of companies?

	Yes	No
1. An advertising agency or market research firm, marketing firm or marketing / market research department at a company
2. A public relations company
3. By the news media, such as television, radio or a newspaper
4. A payment card organization or any other company in the financial services industry

SQ 4a) Could I check what type of products or services does your company sell?*

SQ 6a) What is your current job title?*

SQ 6b) And what is your current level of seniority?*
- C-suite / President / Business Ownership
- Senior executive e.g. SVP
- VP
- Director / Department Head
- Senior Manager
- None of the above
Please select one of the above: SINGLE CODE

SQ 6c) To what degree do you, yourself, participate in making decisions with regard to what fraud, security and identity solutions your organization uses? Would you say you…*
- 1) are primarily responsible for making decisions with regard to which fraud, security and identity solutions your organization uses including transaction fraud such as Card Present fraud, Card Not Present fraud, authorization fraud, payment fraud, authorization fraud solutions, transaction fraud management, approval rates, AI (artificial intelligence) fraud solutions
- 2) Share the responsibility for making decisions with regard to which fraud, security and identity solutions your organization uses including transaction fraud such as Card Present fraud, Card Not Present fraud, authorization fraud, payment fraud, authorization fraud solutions, transaction fraud management, approval rates, AI (artificial intelligence) fraud solutions
- 3) are involved in assessing your organization’s needs and making recommendations with regard to which fraud, security and identity solutions your organization uses including transaction fraud such as Card Present fraud, Card Not Present fraud, authorization fraud, payment fraud, authorization fraud solutions, transaction fraud management, approval rates, AI (artificial intelligence) fraud solutions
- 4) Rarely or never make decisions with regard to which fraud, security and identity solutions your organization uses including transaction fraud such as Card Present fraud, Card Not Present fraud, authorization fraud, payment fraud, authorization fraud solutions, transaction fraud management, approval rates, AI (artificial intelligence) fraud solutions
Please select one of the above: SINGLE CODE

SQ 6d) How many years have you been working in your industry (highlighted earlier, in SQ 3a) & SQ 3b) ?*

And now, finally, a few last questions for classification purposes, only.
SQ 7) Which age bracket do you fall within?*
- Under 21
- 21-29
- 30-39
- 40-49
- 50-59
- 60-64
- 65 years or older
Please select one of the above: SINGLE CODE

SQ 8) In order to represent all groups equally, which of the following best describes your ethnic background? Would you say…*
- Caucasian/White (non-Hispanic)
- African-American/Black
- Hispanic/Latino
- Asian, e.g. Asian Indian, Chinese, Filipino, Japanese, Korean, Vietnamese, etc.
- American Indian, Alaska Native, Native Hawaiian or Other Pacific Islander
- Some other race
- Prefer not to answer
Please select one of the above: SINGLE CODE

SQ 9) When were the last times that you, yourself, participated in market research focus groups or one-on-one interviews? Would these be…?*
- Currently scheduled to participate
- In the past 3 months (Specify Topic(s))
- 3-6 months ago (Specify Topic(s))
- 6-12 months ago
- More than 12 months ago
- Never
Please select one or more of the above: MULTICODE
Topics discussed

SQ 10) And lastly, I have a more general question that will help us understand you and your business better. What is the biggest challenge you see for your business in the future?*

SQ 11) In order to have a mix of gender identities, which of the following best describes you?*
- Female
- Male
- Non-binary
- Self-describe
- Prefer not to say
Please select one of the above: SINGLE CODE

Thank you for your responses. For this research study we are looking to talk to a cross section of many types of businesses and business owners and will now check the quotas we have reached for businesses similar to yours. We thank you for your time and responses so far.
We will be conducting the research entirely online using a webcam. To participate, you will simply to enter a password-protected website, and then enter the group discussion with the moderator. The online interview will last approximately 60-minutes. The moderator will prompt you and other participants by asking thought provoking and fun questions about the topic. All of your input will be anonymous so you can speak as freely and honestly as you would like. Would you be willing to participate?*
- Yes
- No
Thank-you. To participate, you will need access to your computer with reliable high-speed internet. We would prefer that you be at home and not on a work computer at this time (simply to avoid firewalls, although if firewalls are not a problem, it’s OK to use your work computer). Are you able to participate from your home computer?*
- Yes
- No, I’ll be using a work computer
Do you have a web cam that you can use for this study?*
- Yes
- No

SQ i) Thank you for your responses - if you are invited for to take part in this research, we will be audio and video recording the discussion so that we can analyse the data at a later date. Research may also be viewed live by the client sponsor and/or research team either in person or remotely. Do you agree to the session being recorded and to sponsor client/research team viewing the research?*
- Yes
- No
SQ ii) In accordance with GDPR and EU data protection laws, your participation and confidentiality is assured. We will not pass on your information to any third party, apart from the research team, without your consent. Please note that your name and contact details will be provided to the research team ahead of the study so that they know who to expect for the study. To prevent fraud and abuse, we may share the fact that you have taken part in our research project with other agencies in the industry.

Any personal data collected will be securely stored for validation purposes, and may be transferred and stored outside of the EU for this purpose, in full compliance with GDPR and EU data protection laws and the Data Protection Act 2018.

Please also note that the sponsor of the research will be identified at the conclusion of your interview if you require.
SQ ii) Please confirm your agreement:*
- Yes I agree to my data being used and stored as described
- No I do not agree
SQ iii) Ahead of your session, you may be asked to review and sign Non-Disclosure and Confidentiality Agreements. Please confirm agreement:*
- Yes I agree
- No I do not agree
Please can you confirm that you have the following on your PC/laptop:
Yes No
A fully tested working microphone
A full tested working camera

Thank-you for the time you have taken to answer these screening questions – I would be grateful if you could confirm a few final details, including two or three suitable interview times, so that we can speak when it’s mutually convenient.
Name*
Phone (inc international dialling code)*
Email*
Business name*
Thank-you - If you are suited for an interview, what are your preferred dates and times for your 60 minute video conference call (please select, preferably, between 3:30pm and 9pm)?
Earliest Date and Time*
Next Date and Time (if available)
Next Date and Time (if available)

Online screening questionnaire – Fraud and Identity Solutions

Step 1 of 19

	Yes	No
A fully tested working microphone
A full tested working camera