Payment Solutions - Philips Forbes

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed. Neither your name, nor the name of your organisation will be revealed to our client.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.
Can we proceed on the basis of the above?*
- Yes
- No
Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 1) Would you describe you organisation as mainly a travel agency, an airline organisation (or airport), or a hospitality company?*
- 1) Travel Agency
- 2) Airline
- 3) Hospitality / Hotels
- 4) Other
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

Thank-you - our client is an organisation specialising in payment solutions for the travel/airline/hospitality industries, and they have specific expertise in B2B payments.

For this research we are speaking with senior decision makers from Travel Agents, Airlines and Hospitality companies, who have detailed knowledge of the daily issues faced around accepting payments.

The objective of the conversation is to discuss what your organisation looks for when considering working with card acquirers and, if accepted, you will be invited to a 1 hour online video interview, for which you will receive an incentive specified in my invitation mail.

I would like to close with a few practical details:
SQ i) Do you have access to a desktop-based computer (MAC or PC) OR a laptop that can run video conferencing software such as Zoom/Teams?*
- 1) Yes
- 2) No
SQ ii) Please can you confirm that you have the following on your PC/laptop:*
Yes No
A fully tested working microphone
A full tested working camera
SQ iii) Do you currently use Zoom/Teams – a video conferencing software?*
- 1) Yes
- 2) No
SQ iv) Do you give consent for the audio and video recording on the research interview?*
- 1) Yes
- 2) No
SQ v) Do you give consent for the sponsoring client to attend the interview with our researcher?*
- 1) Yes
- 2) No
SQ vi) Would you be willing to be re-contacted in the future for this project specifically?*
- 1) Yes
- 2) No

• SQ 10) Thank-you for the time you have taken to answer these screening questions – I would be grateful if you could confirm a few final details, including two or three suitable interview times, so that we can speak when it’s mutually convenient.
Name*
Phone (inc international dialling code)*
Email*
Job Title*
Business name*
If you are suited for an interview, what are your preferred dates and times for your 60 minute video conference call?
Earliest Date and Time*
Next Date and Time (if available)
Next Date and Time (if available)

Online screening questionnaire – Payment Solutions

	Yes	No
A fully tested working microphone
A full tested working camera