Catering in industry - Philips Forbes

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and will be combined with feedback from other voluntary participants. You will remain anonymous, and we will always hold the information you give us securely, and delete it once no longer needed.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.
Can we proceed on the basis of the above?*
- Yes
- No
Thank-you for having taken the time to respond.

SQ 1) Which of these industries do you work in?*
- i. Industrial products
- ii. Finance
- iii. Tech
- iv. Consumer Packaged Goods (cosmetics, beverages, tobacco etc)
- v. Pharma
- vi. In a company with manufacturing plants
- vii. Other
Please select one or more of the following. MULTICODE

SQ 3) In which type of location do you work?*
- a) Plant / Factory
- b) Office / Headquarter Office (including Plant / Factory alongside)
- c) Office / Headquarter Office (without Plant / Factory alongside)
- d) R&D Centre (including Plant / Factory alongside)
- e) R&D Centre (without Plant / Factory alongside)
- f) Other
Please select one of the following. SINGLE CODE

SQ 3b) How frequently did you visit one of your company’s factory / plant / manufacturing sites (until COVID lockdown @ Mar ’20)?*
- a) every day
- b) two or three times a week
- c) once a week
- d) once a fortnight
- e) once a month
- f) less often
- g) Other (please describe below)
Please select one of the following. SINGLE CODE
Please specify*

SQ 3c) Which of the following best describes your company?*
- a) National (only does business in the US)
- b) Global (does business in US and at least one other country)
Please select one of the following. SINGLE CODE

SQ 4) What level of decision-making responsibility do you have for contracting OUTSOURCED services provided at your company’s manufacturing locations (factories, production centres etc)? These services could be food / catering / facility management / cleaning / security / reception / space design / employee benefits etc)*

	I have executive oversight over all decisions regarding outsourced services	I am a primary decision-maker for outsourced services	I am a contributing decision-maker for outsourced services	I am involved in the implementation of outsourced services	I play little or no role in contracting outsourced services	We don’t operate here
United States
Other countries (non-USA)

Only two “CLICKS” required (one on each row)!

SQ 5) What is your position / job-title?*

SQ 6) How long have you been in this position?*
- a) less than one year
- b) 1 – 5 years
- c) 5 years or more
Please select one of the following. SINGLE CODE

SQ 7) Where are the factories/plants you are decision-maker for located (City / nearest City - if several, note all)?*

SQ 8) In which type of area/s are your factories located?*
- a) Rural area
- b) Suburban area
- c) Urban area

SQ 9) Are you responsible for employee engagement (making sure employees are healthy, safe, confident and motivated) in your Manufacturing plant / plants?*
- a) Wholly
- b) Partly
- c) Not at all
Please select one of the following. SINGLE CODE

SQ 10) How many employees are in the manufacturing plant/s for which you are decision-maker?*

SQ 10b) Does your manufacturing plant have an in-house restaurant?*
- a) Yes
- b) No

SQ 12) Who are your outsourced service providers?*

SQ 13) How much do you agree with the following description of your company ?*
- 1) Totally agree
- 2) Somewhat agree
- 3) Neither agree / nor disagree
- 4) Somewhat disagree
- 5) Do not agree at all
“Manufacturing and distribution at my company increasingly relies on high-tech systems, sensors, feedback loops, and continuous automation. While some machining and distribution work is still manual, equipment at my company and factory / plant is increasingly digitally driven”

Please select one of the following. SINGLE CODE

SQ 14) Among the following devices, which one (s) do you own and use regularly for work?*
- 1) Laptop
- 2) PC / Mac
- 3) Smartphone
- 4) Tablet
Please select one or more of the following. MULTICODE

SQ 15) Do you have Internet access at your home or workplace (with smartphone and / or another device eg PC, tablet)*
- 1) Yes
- 2) No
Please select one of the following. SINGLE CODE

SQ 16) Are you willing to be interviewed over an Internet app (Zoom, Teams etc) for 60 minutes?*
- 1) Yes
- 2) No
Please select one of the following. SINGLE CODE
SQ 17) Are you willing for your interview to be watched by our end client?*
- 1) Yes
- 2) No
Please select one of the following. SINGLE CODE

Thank-you for the time you have taken to answer these initial questions - could you leave a few final details, including two or three convenient interview times, so that we can speak when it’s mutually convenient.
Name*
Job Title*
Phone*
Email*
We will be audio recording the interview (so that we don’t have to take a lot of notes!) Can I confirm that this is OK?*
- Yes
- No
If we decide to use Teams, we would also be video recording. Would this be OK?*
- Yes
- No
What are your preferred dates and times for a 60 minute interview?*

Earliest Date
Earliest Time*

: Hours

Minutes
Next Date (if available)
Next Time (if available)

: Hours

Minutes
Next Date (if available)
Next Time (if available)

: Hours

Minutes

Online screening questionnaire – Catering in industry

Step 1 of 21