Outsourced Service Solutions

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.
Can we proceed on the basis of the above?*
- Yes
- No
Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 1) Regarding your profession, can you advise me in which of these industries you work?**
- 1) Software & technology
- 2) Banking
- 3) Diversified industrial manufacturing
- 4) FMCG
- 5) Pharmaceutical
- 6) Professional Services
- 7) Media & entertainment
- 8) Insurance
- 9) Other
Please select one of the above: SINGLE CODE
Please specify*

SQ 2) Do you work in an office location, or a factory?*
- 1) Office
- 2) Factory
Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 3) What level of decision-making responsibility do you have for contracting OUTSOURCED services such as FOOD / CAFETERIA / CATERING / FACILITY MANAGEMENT/ REAL ESTATE MANAGEMENT / CLEANING / SECURITY / RECEPTION / CONCIERGE / SPACE DESIGN / WELLNESS / EMPLOYEE BENEFITS / HARD SERVICES / TECHNICAL SERVICES or other services at office locations within your company?**
- 1) I have executive oversight of all decisions regarding outsourced services
- 2) I am a primary decision-maker for outsourced services
- 3) I am a contributing decision-maker for outsourced services
- 4) I am involved in the implementation of outsourced services
- 5) None of the above – I play no significant role in contracting outsourced services
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 5) How long have you been in this position?*
- 1) Less than 6 months
- 2) 6 – 12 months
- 3) 1 year or more
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 6) What is the global size of your company?*
- 1) Less than 250 employees
- 2) 250 – 500 employees
- 3) 500+ employees
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 7) How many employees in your offices are you responsible for buying services for?*
- 1) Less than 200 employees
- 2) 200 – 300 employees
- 3) 300 – 500 employees
- 4) 500+ employees
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 8) Does at least one of the offices you oversee have an in-house restaurant / cafeteria?*
- 1) Yes
- 2) No
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 9) What types of outsourced services do you contract or wish to contract from a provider, for services such as:
- Food services / catering;
- Technical maintenance, cleaning etc

within the offices that you are in charge of:

	Currently contract	Would like to contract	Do NOT contract
FOOD: On site retail catering / food, restaurant, cafeteria, vending machine, convenience store, snacks (but not meal vouchers etc)
FM: Housekeeping / Cleaning
FM: Building Operations and Maintenance
FM: Security
FM: Ground maintenance (landscape, garden etc)
FM: Mailroom
FM: Document management
FM: Waste Management
FM: Laundry
FM: Transportation
FM: Health & Fitness
FM: Conference centre Management
HR: HR / Employee engagement
FM: Other

Please select one tick per row: MULTICODE

SQ 10) Who are your outsourced service providers?*
Please mention as many as possible that come to mind

SQ 11) How far are you in the process of purchasing an outsourced service?*
- 1) I’m currently in the process of purchasing an outsourced service
- 2) I’ve purchased a service from an outsourced provider in the past 6 months
- 3) I’ve purchased a service from an outsourced provider in the past 6 – 12 months
- 4) I have contracted services from an outsourced provider, but more than 12 months ago
Please select one of the above. SINGLE CODE

SQ 12) What services are you currently buying, or have you just bought (say, in the last 2 months)?*
Please mention as many as possible that come to mind

SQ 13) In order to ease the conversation, prior to the interview, we would like you to think about the process of choosing and contracting an outsourced provider. Are you willing to take around 10-15 mins to think about this process, a few hours before your interview. We will send you a 4 questions aimed re-engage yourself into the buyer journey (of discovery, evaluation and decision)?*
- 1) Yes
- 2) No
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 14) Among the following devices, which one(s) do you own, and use regularly for your work?*
- 1) Laptop
- 2) PC / Mac
- 3) Smartphone
- 4) Tablet
Please select one or more of the above. MULTICODE

SQ 15) Do you have Internet access at your home or workplace with your smartphone and / or another device (PC, tablet …)?*
- 1) Yes
- 2) No
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 16) Do you agree to be interviewed over an Internet app (Zoom, or other app) for 60 minutes?*
- 1) Yes
- 2) No
Please select one of the above: SINGLE CODE
Thank-you for the time you have taken to answer these questions – you do not qualify on this occasion, although I look forward to inviting you to different projects in the future, if this is of interest?

SQ 17) Do you accept that our interview will be viewed by our end-client?*
- 1) Yes
- 2) No
Please select one of the above: SINGLE CODE

SQ 18) I’m going to ask how appropriate the following two statements are with your own situation (10 meaning I totally agree, and 1 means I don’t agree at all)?*
1 2 3 4 5 6 7 8 9 10
When I’m asked to describe something, I’m able to talk about things in detail
I have no problem expressing my ideas and feelings among a group of unknown people
Please select one number for each statement: SINGLE CODE

Thank-you for the time you have taken to answer these screening questions – I would be grateful if you could confirm a few final details, including two or three suitable interview times, so that we can speak when it’s mutually convenient.
Name*
Job Title*
Phone (inc international dialling code)*
Email*
Do you give consent for audio and video recording on this research interview?*
- Yes
- No
Would you be willing to be re-contacted in the future for this specific research project (for instance, if you are chosen for full interview)?*
- Yes
- No
What are your preferred dates and times for your 60 minute video interview?*
Earliest Date and Time*
Next Date and Time (if available)
Next Date and Time (if available)

Online screening questionnaire – Outsourced Service Solutions

Step 1 of 20

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When I’m asked to describe something, I’m able to talk about things in detail
I have no problem expressing my ideas and feelings among a group of unknown people