Online screening questionnaire – Views about Mobile Devices (LA Users)

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Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed. Neither your name, nor the name of your organisation will be revealed to our client.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.

Can we proceed on the basis of the above?*

Yes

Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 1) Thank-you. Could I start by checking your gender?*

a) Male

b) Female

Please select one option: SINGLE CODE

SQ 2) Do you utilize a rugged tablet – not an iPad in a rugged case, a rugged phone or a rugged laptop – but a ruggedized tablet or ruggedized laptop with a detachable keyboard that can be dropped without breaking or operated in harsh environments to perform your everyday work duties?*

a) Yes

b) No

Please select one option: SINGLE CODE

SQ 3a) What are all the computing devices provided to you by your employer?*

Please advise above.

SQ 3b) Which of these computing devices is your primary device - the one you use most regularly for work-related purposes to perform duties provided by your employer?*

a) Desktop Computer

b) Laptop Computer

c) Desktop Workstation

d) Mobile Workstation

e) Convertible (where the display swings around 360 degrees to form a tablet eg Lenovo Yoga)

f) Detachable (where the display and keyboard are an integrated solution, with the display detaching from the keyboard to become a tablet-like device eg Microsoft Surface)

g) Tablets (Wireless, portable devices with a touch screen interface. They do not typically come with a keyboard, although keyboards can be attached as an accessory eg iPad

h) Ruggedized Laptop

i) Ruggedized Detachable (the display and keyboard are a ruggedized integrated solution, with the display detaching from the keyboard to become a tablet-like device)

j) Ruggedized Convertible

k) Ruggedized Tablet

l) None

m) Other computing device

Please select one option: SINGLE CODE

Please specify*

SQ 3c) Which other type of computing devices are provided to you by your employer?*

a) Desktop Computer

b) Laptop Computer

c) Desktop Workstation

d) Mobile Workstation

e) Convertible (where the display swings around 360 degrees to form a tablet eg Lenovo Yoga)

f) Detachable (where the display and keyboard are an integrated solution, with the display detaching from the keyboard to become a tablet-like device eg Microsoft Surface)

g) Tablets (Wireless, portable devices with a touch screen interface. They do not typically come with a keyboard, although keyboards can be attached as an accessory eg iPad

h) Ruggedized Laptop

i) Ruggedized Detachable (the display and keyboard are a ruggedized integrated solution, with the display detaching from the keyboard to become a tablet-like device)

j) Ruggedized Convertible

k) Ruggedized Tablet

l) No others

m) Other computing device

Please select one option: SINGLE CODE

Please specify*

SQ 3d) Which other type of computing devices are provided to you by your employer?*

a) Desktop Computer

b) Laptop Computer

c) Desktop Workstation

d) Mobile Workstation

e) Convertible (where the display swings around 360 degrees to form a tablet eg Lenovo Yoga)

f) Detachable (where the display and keyboard are an integrated solution, with the display detaching from the keyboard to become a tablet-like device eg Microsoft Surface)

g) Tablets (Wireless, portable devices with a touch screen interface. They do not typically come with a keyboard, although keyboards can be attached as an accessory eg iPad

h) Ruggedized Laptop

i) Ruggedized Detachable (the display and keyboard are a ruggedized integrated solution, with the display detaching from the keyboard to become a tablet-like device)

j) Ruggedized Convertible

k) Ruggedized Tablet

l) No others

m) Other computing device

Please select one option: SINGLE CODE

Please specify*

SQ 4a) Thanks – to clarify, which ruggedized devices provided to you by your company or institution do you make use of?*

a) Just a ruggedized detachable (the display and keyboard are a ruggedized integrated solution, with the display detaching from the keyboard to become a tablet-like device)

b) Just a ruggedized tablet

c) Both a ruggedized detachable and ruggedized tablet

Please select one option: SINGLE CODE

Please advise below*

SQ 4b) Please describe the tasks you perform on the ruggedized device/s provided to you by your company or institution, and the environments you work in that require the device/s to be ruggedized (eg collecting data, checking meters, climbing telephone poles, performing diagnostics etc)?*

Please advise above.

SQ 4c) And what industry do you work in?*

a) Manufacturing

b) Warehousing / Distribution

c) Retail

d) Field Services / Utilities / Energy

e) Other?

Please select one option: SINGLE CODE

Please specify below*

SQ 5) What best describes your usage of the ruggedized device provided by your organisation in the jobs that you perform?*

a) I use this ruggedized device daily to perform my job duties;

b) I use this ruggedized device at least three (3) times a week to perform my job duties;

c) I use this ruggedized device once a week or less, to perform my job duties;

d) Other

Please select one option: SINGLE CODE

Please specify below*

SQ 6) What is the size of the display of the ruggedized device you use on a regular basis?*

Please advise above.

SQ 7) What is the brand and the model number of the ruggedized device given to you by your employer to perform work-related tasks?*

Please specify above

SQ 8) When was the last time you were provided by the company or organisation you work for, or that you purchased yourself, a new ruggedized device to perform work-related duties for your job?*

a) Within the last 12 months

b) 12 to 24 months ago

c) 24 to 36 months ago

d) 36 to 48 months ago

e) over 48 months ago

f) I’m unsure / I don’t know

Please select one option: SINGLE CODE

SQ 9) What peripherals or accessories do you connect or use with your ruggedized device to successfully perform the work that you do? NB This is a critical part of the research - as you know, peripherals and accessories are frequently used with rugged tablets and detachables, so please go into some detail!*

Please specify above

SQ 10) Thank-you – what is your exact job title?*

Please specify above

SQ 11) Please describe your primary role within the company or institution in which you work, providing as much detail as you can (this might include primary responsibilities, area of operation, typical tasks, the job title that you report to etc)?*

Please describe above (in two or three sentences, please)

SQ 12) Thanks - and which of the following best describes the job function or area in which you are employed by your company or institution?*

a) Finance / Accounting

b) IT Department

c) Marketing

d) Human Resources

e) Sales

f) Engineering / Architectural

g) Manufacturing Operations

h) Warehousing / Logistics

i) Field Service

j) Operations

k) Utilities-related (power, water etc)

l) Energy-related (oil, gas etc)

m) Customer service related

n) Other

Please select one option: SINGLE CODE

Please specify below*

SQ 13) Thanks – do you or any member of your immediate family currently work for a computer-related hardware, software, or IT services company, or have you / they done so recently in the past few years – examples are AMD, Dell, Getac, Hewlett Packard, Intel, Lenovo, Microsoft, Nvidia, Panasonic, or Zebra?*

a) No

b) Yes, I do

c) Yes, I have done previously (within the last 10 years)

d) Yes I have, but more than 10 years ago

e) Yes, a member of my immediate family (please describe below)

Please select one option: SINGLE CODE

Please specify*

SQ 14) And finally, to ensure a good mix of different participants, what is your age?*

a) Less than 24 years

b) 25-34 years

c) 35-44 years

d) 45-54 years

e) 55-64 years

f) 65 years or more

Please select one option: SINGLE CODE
NB Please note your age will be verified by way of your ID (that includes your birthdate) before the discussion.

SQ 15a) How many employees does your company have working at all locations globally?*

Please indicate above

SQ 15b) Please also input this figure within one of the following?*

a) less than 100

b) 100-999

c) 1,000-2,499

d) 2,500-4,999

e) 5,000 or more

f) I don’t know/refuse to say.

SQ 16a) And how many employees, specifically, does your company have working within the United States?*

Please indicate below

SQ 16b) Please also input this figure within one of the following?*

a) less than 25

b) 25-99

c) 100-999

d) 1,000-4,999

e) 5,000 or more

f) I don’t know/refuse to say.

Please select one option: SINGLE CODE

SQ 17) What industry type best describes your organisation’s primary business activity?*

Please indicate above

SQ 18) And what is the name of your company or institution? (This is asked simply to ensure we include a good variety of feedback, not inviting two people from the same organisation etc)*

Please indicate above

SQ 19a) Please describe your employment situation at the present time, in terms of how you are employed (part-time, full-time etc), and if you work for a company, yourself, an agency etc?*

Please indicate above

SQ 19b) Please could you also select the options below which best describes the employment situation which you’ve just described?*

a) Unemployed and looking for a job

b) Part-time and less than 25 hours

c) Employed part-time (greater than 25 hours) as an employee of a company

d) Full-time student

e) Retired, less than 65 years of age

f) Employed full-time as an employee of a company

g) Employed as a consultant, contract employee or temporary employee to one or more companies

Please select one option: SINGLE CODE

SQ 20) Which of the following most closely describes your ethnic background?*

a) Caucasian, non-Hispanic

b) African American

c) Hispanic

d) Asian American

e) Native American or other

f) Bi-racial

a) I don’t know/refuse to say.

Please select one option: SINGLE CODE

NB We’re hoping for a good spread of responses here so that your group includes a variety of perspectives / cultural backgrounds etc

SQ 21) Thanks, could you confirm that you are happy to contribute to your workshop in English**

a) Yes, and I’m completely fluent in English.

b) Yes, and I am reasonably fluent in English.

c) No, I would need to contribute in a different language.

Please select one option: SINGLE CODE

SQ 22a) Thank you for your responses. We would like to consider inviting you to participate in our workshop. The session will last approximately two and a half hours, allowing you adequate time to touch, feel and evaluate some future ruggedized tablet concepts and to share your perspectives with Dell Technologies and with other professionals. Should you decide to participate you will receive US $400 compensation for your valuable time (via cash at the workshop discussion), and you will also be provided with a meal. Would you like to attend?*

1) Yes

2) No

Thanks - to ensure a prompt start time, we ask that you arrive at least 15 minutes in advance. The moderator will also ask you a few quick questions once you arrive to get to know you and to discuss the Ruggedized Tablets being used by your organization in advance of the group itself.

Signed NDAs will be required from all participants before you join your focus group.

A valid form of picture identification will be required upon arrival (preferably a driver’s license) to verify identity and confirm your age as you indicated in the screening criteria.

Dell encourages you to bring your Rugged device with you to the focus group, and/or a picture of the Rugged device in your environment, so you can better share your Rugged experiences.

We have a short 15-minute homework assignment for you to complete before coming to the focus group that involves writing a few notes about how you use your ruggedized device. This will help you prepare for the discussion. You will be paid an additional $50 for doing this, if the assignment is completed appropriately.

Are you still comfortable participating given the above requirements?*

1) Yes

2) No

SQ 22b) Thank-you! I would be grateful if you could confirm a few final details:

Name*

Job Title*

Company name*

Phone (inc international dialling code)*

Email*

LinkedIn profile link