Leisure Businesses - Philips Forbes

Thanks!

Before we begin, I would like to assure you of our commitment to privacy protection and that any information you provide will be treated confidentially, stored securely, and deleted when no longer needed. Neither your name nor the name of your organisation will be revealed to any third party not connected with this study, and you will be given the opportunity to remain anonymous.

Your information is used solely for the purposes outlined in this survey. We will keep your data confidential and never sell or resell it for any other purpose. Participation is voluntary and can be discontinued at any time.

Can we proceed based on the above?*

Yes

No

Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 1) What kind of business do you work in?*

a) Restaurant

b) Grocery

c) Bar

d) Tourist Attraction

e) Catering

f) Cinema / Theatre

g) Travel / Transportation

h) None of the above

Please select one option: SINGLE CODE

SQ 2) Which delivery platforms does your business use?*

a) Just Eat

b) Uber Eats

c) Deliveroo

d) Food Hub

e) None of the above

Please select one or more options: MULTICODE

SQ 3) Please share the link of your restaurant page on delivery platforms (Just Eat, or Uber Eats, etc.).*

Please describe above

SQ 4) Which of the following areas do you personally manage in your restaurant?*

a) Business Strategy (e.g., high-level decision making, partnership management, and financial planning)

b) Online Presence & Digital Growth (e.g., manage online menu, social media marketing, and online reviews)

c) Live Delivery Orders (e.g., manage delivery orders, delivery drivers, and live order issues)

d) On-site Operations (e.g., manage walk-in guests, kitchen food prep, and staff rotas)

e) A different role (please specify below)

Please select one or more options: MULTICODE

Please specify below*

SQ 5) In the last month, in which of the following ways have you interacted with the delivery platforms?*

a) The Tablet

b) The Website / App (Partner Hub / Partner Center)

c) Online Chatbot

d) WhatsApp

e) SMS / Messages

f) Phone calls

g) Emails

h) Smartwatch

i) Other ways (please specify below)

Please select one or more options: MULTICODE

Please specify below*

SQ 6) Think about the last time you started using a new digital tool at your restaurant (e.g., a new ordering tablet, digital marketing systems, automation tools, AI solutions, etc.), how did the setup process go for you?*

a) "I figured it out myself" – I explored the tool and got it working on my own without needing any instructions.

b) "I followed the instructions" – I set it up myself by following a step-by-step guide or watching a tutorial video.

c) "I had someone else do it" – I asked a colleague, family member, or technician to set it up for me.

d) "I struggled with it" – I found the tool frustrating to set up and only used it because I absolutely had to.

Please select one or more options: MULTICODE

SQ 7) Please briefly describe a specific time you set up or used a new digital tool for your restaurant (e.g., an app, a tablet, or a new system). What was it, and how did you find the experience?*

Please describe above

Thank you for taking the time to complete these screening questions.

Please note that if you are accepted, your interview will be recorded and transcribed, but only the project teams will have access to this material.
If interviewed, your recordings will not be used for marketing purposes or shared with any third parties. You have the right to access, correct, or withdraw your data from this research at any time, or to restrict or object to its processing.
If you choose to withdraw, please contact us, and all recordings will be immediately deleted.
All recordings and transcripts will be deleted once the project is complete, and any resulting analysis will be depersonalised to protect your anonymity.

SQ 8) For this session, will you have access to a desktop device or laptop with a working camera and microphone?*

a) Yes

b) No

Please select one option: SINGLE CODE

SQ 9) If you get selected to participate, please note that video calls will be recorded for research purposes.*

a) I understand and consent

b) I do not consent

Please select one option: SINGLE CODE

APPOINTMENT

Thank you - I’d be grateful if you could advise of two or three suitable interview times (preferably, between 9am & 4pm GMT, Tues 24th, Wed 25th or Thurs 26th Feb), so we can speak for up to 60 minutes.*

Earliest Date and Time*

Next Date and Time (if available)

Thank-you - I would be grateful if you could confirm a few final details:

Your Name*

Your exact Job Title*

Job title of person you report to*

Company name*

Phone (inc international dialling code)*

Email*

LinkedIn profile link

Online screening questionnaire – Leisure Businesses