Online screening questionnaire – Jobs / Work

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Before we begin, I would like to assure you of our commitment to privacy protection and that any information you provide will be treated confidentially, stored securely, and deleted when no longer needed. Neither your name nor the name of your organisation will be revealed to any third party not connected with this study, and you will be given the opportunity to remain anonymous.

Your information is used solely for the purposes outlined in this survey. We will keep your data confidential and never sell or resell it for any other purpose. Participation is voluntary and can be discontinued at any time.

Can we proceed based on the above?*

Yes

Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 1) What job(s) or work (if any) do you do in order to generate income? EG musician, photographer, developer, architect, courier, fulltime job in a company, business owner (or If you are not working at the moment or are retired, please state this).*

Please describe above

SQ 2) Do you currently work as a Courier?*

a) Yes, full time

b) Yes, part time (or on the side with other work)

c) I have in the past, but not currently

d) No

Please select one option: SINGLE CODE

SQ 3) In which industry do you primarily work as a Courier?*

a) Appliances

b) Food & grocery

c) Packages & mail

d) Retail

e) Actually, I don’t work as a courier

f) Other

Please select one option: SINGLE CODE

Please describe below*

SQ 4b) In the past month, which delivery platforms have you completed at least one delivery for?*

a) Amazon

b) Deliveroo

c) DHL

d) DPD

e) FedEx

f) Just Eat

g) Parcelforce

h) Uber Eats

i) Evri

j) None of the above

Please select one or more options: MULTICODE

SQ 5) For how long have you been a courier?*

a) I used to be a courier but I’m not any more?

b) 1 to 3 months

c) 3 to 4 months

d) 5 to 8 months

e) 9 to 12 months

f) More than 12 months

Please select one option: SINGLE CODE

SQ 6) Which of the following describes your work as a courier?*

a) It’s my only job

b) It’s my main job but I do other stuff on the side

c) It’s a job I do regularly on the side (in addition to my main job)

d) I do it sometimes to make extra money?

Please select one option: SINGLE CODE

SQ 7) Approximately when did you last use the Just Eat Courier app to complete a delivery?*

a) Within the past week

b) Within the last month

c) More than a month ago

d) Over two months ago

e) I can’t remember

f) It’s been a while

Please select one option: SINGLE CODE

SQ 8) On a typical week as a courier, how many days do you usually complete deliveries with Just Eat?*

a) 1-2 days

b) 3-5 days

c) 4-6 days

d) 6-7 days

e) My schedule varies too much to say

f) I can’t remember

Please select one option: SINGLE CODE

SQ 9) On a typical week, how many hours do you work as a courier?

Please advise above

SQ 10) Which of the following statements best describes your approach towards your job as a courier?*

a) I have specific income goals for the day/week, and I'll work until I hit them, accepting most decent offers to stay busy.

b) I look for very specific types of orders - high value, short distance, or from restaurants I like - and I'm willing to wait for the perfect one.

c) I tend to work during set times, and I take the orders that come in during that block.

d) My approach varies a lot, it's hard to say.

e) I am using several courier apps, so I’ll just look for the best offer across them and accept.

f) It just depends on my mood and what else is happening, I don’t have any fixed goals.

Please select one option: SINGLE CODE

SQ 11) Imagine this situation, you arrive at a customer’s apartment building in London for a delivery, you buzz their intercom, but there is no response. Which of the following actions would you take?*

a) Check the delivery instructions again

b) Send a text message to the customer

c) Leave the order at the main entrance of the building and leave

d) Start the in-app "customer unavailable" timer

e) Wait a minute or two and try buzzing the unit again

f) Cancel the delivery immediately and move on to the next one

g) Try to contact courier support for guidance.

Please select one option: SINGLE CODE

SQ 12) Which of these do you think is the most important quality for a courier to have?*

a) Patience and a positive attitude, especially during tricky deliveries.

b) Attention to detail, like double-checking names and addresses.

c) Being as fast as possible to maximise the number of deliveries.

d) Knowing all the best shortcuts around the city.

e) Handing the order to the customer with a smile.

f) Making sure the customer gets the right order in the right condition and on time.

g) Accepting the most number of orders

h) I haven’t thought about this

Please select one or more options: MULTICODE

SQ 13) Imagine this scenario: It’s a busy Friday. You quickly accept a high-paying order. After accepting, you look closer at the details and realise it’s a 12km trip to a neighbourhood you know has difficult parking. You haven’t started driving to the restaurant yet. What is your most likely next step?*

a. I committed to this order, so I'll see it through. The high pay is worth the potential hassle.

b. I would unassign it. The time and hassle of the drop-off aren't worth the fee. It's better to find an easier order.

c. I would wait a minute or two to see if an even better order comes in, then decide whether to unassign this one.

Please select one option: SINGLE CODE

Thank you for taking the time to complete these screening questions.

Please note that if you are accepted, your interview will be recorded and transcribed, but only the project teams will have access to this material.
If interviewed, your recordings will not be used for marketing purposes or shared with any third parties. You have the right to access, correct, or withdraw your data from this research at any time, or to restrict or object to its processing.
If you choose to withdraw, please contact us, and all recordings will be immediately deleted.
All recordings and transcripts will be deleted once the project is complete, and any resulting analysis will be depersonalised to protect your anonymity.

SQ 14) If accepted, are you comfortable participating in this research?*

a. Yes, that’s fine.

b. No, I am not interested.

c. I don’t know - ask me again in a few days.

Please select one option: SINGLE CODE

CONSENT

Thank you - I’d be grateful if you could confirm the following:

G1 I will participate in a 45 minute online interview taking place between Mon, 10th November and Fri, 21st November.*

a. Yes

b. No

Please select one option: SINGLE CODE

G2 I have a strong, reliable internet connection, which allows video calls without buffering.*

a. Yes

b. No

Please select one option: SINGLE CODE

G3 I am comfortable using technology (internet, Microsoft Teams, Zoom etc), and have a PC or laptop with working audio and video.*

a. Yes

b. No

Please select one option: SINGLE CODE

G4 I can join 5 minutes early to ensure my camera and microphone are working, and I am happy for the session to be video recorded for market research purposes.*

a. Yes

b. No

Please select one option: SINGLE CODE

G5 I consent to the interview being video recorded for market research purposes*

a. Yes

b. No

Please select one option: SINGLE CODE

APPOINTMENT

Thank you - I’d be grateful if you could advise of two or three suitable interview times (preferably at 15, 30, 45 mins past or on the hour), so that we can speak for up to 60 minutes (between Mon, 10th Nov and Fri, 21st Nov) when it’s mutually convenient.*

Earliest Date and Time*

Next Date and Time (if available)

Thank-you - I would be grateful if you could confirm a few final details:

Your Name*

Your exact Job Title*

Job title of person you report to*

What town or city do you work in?*

Company name*

What type of vehicle do you use (& make / model)?*

Phone (inc international dialling code)*

Email*

LinkedIn profile link