Online screening questionnaire – Food delivery shadowing

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Step 1 of 11

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed. Neither your name, nor the name of your organisation will be revealed to our client.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.

Can we proceed based on the above?*

Yes

Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 1) What industry do you work in?*

a) Administrative & Office Support

b) Delivery & Transportation

c) Food Service & Hospitality

d) Customer Service & Support

e) Retail & Sales

f) Healthcare & Social Services

g) Construction & Skilled Trades

h) I work in another job not listed here

i) I don't work

Please select one option: SINGLE CODE

SQ 2) Which of the following best describes you?*

a) I currently work as a delivery driver

b) I previously worked as a delivery driver

c) I have never worked as a delivery driver

Please select one option: SINGLE CODE

SQ 3) As a delivery driver, which of the following organisations do you have experience working with?*

a) Amazon

b) Uber Eats

c) DHL

d) Deliveroo

e) Wolt

f) UPS

g) Just Eat

h) Takeaway.com

i) Thuisbezorgd

j) Glovo

k) Other

l) I don’t work as a delivery driver

Please select one or more options: MULTICODE

SQ 4) Just to confirm, have you ever worked as a delivery driver for Just Eat?*

a) Yes

b) No

Please select one option: SINGLE CODE

SQ 5) And are you currently working as a delivery driver for Just Eat with their courier app on your phone?*

a) Yes

b) No

Please select one option: SINGLE CODE

SQ 6) Finally, have you experienced any bugs or issues when using the Just Eat Courier app? If so, could you describe these issues? Please provide as much detail as possible (say, two or three sentences).*

Please describe above

Thank you for taking the time to complete these screening questions.

We're arranging rides with Just Eat couriers where we meet and ride with you for two hours as you do your job - we'd like to follow your shift where you're primarily using the Just Eat app and record as much as we can, take photos, screenshots of your app, and video recordings of any issues when possible. All feedback will be treated anonymously, in strict confidence, and in line with the 2018 General Data Protection Regulation (GDPR); No salesperson from our client would contact you as a result of your participation, and the collection of your data is only for this study.

SQ 7) Are you comfortable participating in this research?*

a) Yes, that’s fine.

b) No, I am not interested.

c) I don’t know - ask me again in a few days.

Please select one option: SINGLE CODE

GDPR, CONSENT & RECONTACT

G1 The market research session will be recorded. Please be assured that these recordings are only ever used for analysis and presentation of the findings. Is this acceptable?*

a) Yes

b) No

G2 Do you agree to the session being audio and video recorded?*

a) Yes

b) No

G3 Do you consent to the recordings being shared with our partners, eg transcription/translation agencies, etc?*

a) Yes

b) No

G4 Before meeting you, you will be asked to sign our consent form for two people from Just Eat to join you on the ride-along, as we need this for best practice and safety. Are you willing to do this?*

a) Yes

b) No

G5 By participating in this research, anything disclosed during the course of the discussion should not be discussed with anyone outside of the discussion environment. Are you willing to do this?*

a) Yes

b) No

G6 I need to add that anything you say will remain confidential and non-attributable - is that OK?*

a) Yes

b) No

G7 If we need to contact you again specifically regarding this research study, do you give your consent for this?*

a) Yes

b) No

G8 We will store your information, including contact details, for 6 months for quality control purposes and to monitor previous participation. Do you give your consent for this?*

a) Yes

b) No

APPOINTMENT

Thank-you. Could you suggest two or three times during wc 20th October when we could meet and observe you actually doing your job for 2 hours? We would like you to give us a feel for what your day/shift looks like (ideally, during a lunch shift)*

Earliest Date and Time*

Next Date and Time (if available)

Thank-you - I would be grateful if you could confirm a few final details:

Your Name*

Your exact Job Title*

Job title of person you report to*

Company name*

Phone (inc international dialling code)*

Email*

LinkedIn profile link