Online screening questionnaire - eCommerce Solutions

"*" indicates required fields

Step 1 of 14

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed. Neither your name, nor the name of your organisation will be revealed to our client.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.

Can we proceed based on the above?*

Yes

Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

SQ 1) First of all, I would like to start by asking what is your employment status?*

a) Unemployed

b) Student

c) Carer/ caregiver

d) Part time employed

e) Full time employed

f) Retired

Please select one option: SINGLE CODE

SQ 2) Approximately, how many employees does your organization have globally?*

a) Fewer than 100 employees

b) 100-250 employees

c) 251-500 employees

d) 501-1,000 employees

e) 1,001-3,000 employees

f) 3,001-5,000 employees

g) More than 5,000 employees

h) Don’t know

Please select one option: SINGLE CODE

SQ 3) Approximately, what is your organization’s global annual revenue in US$?*

a) Less than $1 million

b) $1 million - $4.9 million

c) $5 million - $9.9 million

d) $10 million - $24.9 million

e) $25 million - $49.9 million

f) $50 million - $99.9 million

g) $100 million - $249.9 million

h) $250 million - $500 million

i) More than $500 million

j) Don't know

Please select one option: SINGLE CODE

SQ 4) Within which of the following sectors does the organization that you work for operate? If you work for more than one organization, please answer with reference to the organization that you would consider to be your MAIN employer. How many years’ experience in underwriting do you have?*

a) Agriculture/ forestry/ fishing

b) Armed forces

c) Banking

d) Biotechnology

e) Business or professional services (e.g. business consultancy; legal; accountancy; architecture/ design; training; outsourced services; other services specifically or mainly to business)

f) Central/ federal government or NDPB

g) Charity/ not for profit

h) Chemicals/ pharmaceuticals

i) IT/computer services

j) Construction

k) Consumer services (e.g. trades/ crafts; domestic repairs/ services; beauty/ wellness; tutoring; caring; other services specifically or mainly to the consumer)

l) Distribution

m) Education – government/ state provided

n) Education – privately owned

o) Emergency services

p) Energy

q) Financial services excl. banking

r) Healthcare - government/ state provided

s) Healthcare - privately owned

t) Insurance

u) Leisure/ entertainment (e.g. hospitality; holidays; attractions; health and fitness; restaurant; cinema; gaming etc.)

v) Life sciences

w) Local government

x) Manufacturing (e.g. manufacture of goods; machinery; automotive parts; equipment; packaging etc.)

y) Media

z) Mining and metals

aa) Oil and gas

bb) Property

cc) Retail

dd) Technology

ee) Telecommunications

ff) Transport

gg) Travel/tourism

hh) Utilities

ii) Wholesale

jj) Other

Please select one option: SINGLE CODE

SQ 5) In which one of these functional areas are you primarily employed within your organization?*

a) Administration

b) Business development/ sales/ channel

c) Business direction and strategy

d) Client services/ relationship management

e) Customer services

f) Data science

g) Design/ research and development

h) DevOps (including Site Reliability Engineering)

i) Engineering (excluding DevOps)

j) Facilities/ property

k) Finance

l) Health and safety

m) HR/ training/ recruitment/ talent

n) Information technology

o) Innovation

p) Legal

q) Logistics/ supply chain/ transport/ fleet

r) Marketing and communications

s) Operations

t) Production/ manufacturing

u) Purchasing/ procurement

v) Quality control

w) Risk/ fraud/ compliance/ governance

x) Trading/ merchandising/ retail shop floor

y) Other department not listed here

Please select one option: SINGLE CODE

SQ 6) Which of these best describes your position in the organization?*

a) Board member; C-level

b) Senior management; senior manager of unit, function or department

c) Mid-level management; manager of team or silo

d) Junior management; supervisory and frontline managers

e) Technical; development, programming, technician, analyst

f) Administrative/ office worker

g) Manual worker (non-office based)

h) Other

Please select one option: SINGLE CODE

SQ 7) Does your organization have a dedicated digital commerce/ ecommerce storefront, experience or site on which you sell your own products?*

a) Yes

b) No

c) I don’t know

Please select one option: SINGLE CODE

SQ 8) To what extent do you have responsibility for (or influence over) your organization’s digital commerce/ ecommerce strategy?*

a) I am a final decision maker / have overall responsibility

b) I am one of the final decision makers / have significant responsibility

c) I am an influencer of decision making / have some responsibility

d) I am not involved in the decision making

Please select one option: SINGLE CODE

SQ 9) Which of the following website experiences does your organization’s online storefront support?*

a) Customizable variations (in which customers build a bespoke product based on different options for size, colour, style and more)

b) Different product measurements for different geographies

c) Supporting multiple currencies

d) Product bundling

e) Supporting multiple brands

f) Membership catalogues

g) Selling across multiple geographies

h) My organizations digital commerce/ ecommerce store does not support any complexity

i) Don’t know

j) Other

Please select one or more options: MULTICODE

Please specify below: (website experience your organization’s online storefront supports)*

GDPR / Data Protection Statement:

Thank you for agreeing to take part in our market research interview.

To help protect your privacy, we state the following terms and conditions, which you are asked to agree to before participating in the study.

This study is being undertaken for market research purposes by Ardent Fieldwork on behalf of our client, Vanson Bourne. We adhere to the UK MRS Code of Conduct, the General Data Protection Regulation (GDPR), and the Data Protection Act 2018.
The responses you give during your research study will be reported anonymously and in aggregate with responses from other research participants.
The information obtained about you during the course of this project will be used solely for the purpose of this project and will be securely stored by Ardent Fieldwork for a period of 12 months before being securely deleted. Should you wish this information to be deleted earlier, or if you have any questions about how your information will be used by Ardent Fieldwork, you can contact them on 020 3371 1467 or by emailing dataprotection@ardentfieldwork.com.
You have the right to access and rectify any data held and to withdraw consent at any time, or to object/restrict any processing of your data.
The research you participate in may be recorded on audio and/or video. These recordings may be passed on to the client company for internal market research purposes only. They may also be sent by secure transfer for transcription. These recordings will not be made available in the public domain.
The interview/discussion may be viewed live or post-study via recordings by the client company and other relevant stakeholders.
For the purpose of this study, your personal contact information may be shared with our client, Vanson Bourne, to enable them to contact you directly in the event of any issues with connection on the day of your interview.
Your data may be transferred outside of your country of residence, provided that it is protected to GDPR standards.
If you have any concerns about Ardent Fieldwork's information rights practices, you can report them to the Information Commissioners Office via their website or by calling +44 (0) 303 123 1113.

SQ10) Do you give consent and agree to these conditions in advance of taking part in this study?*

a) Yes

b) No

Please select one option: SINGLE CODE

CONFIRMATION

Thank-you for taking the time to answer these screening questions - we would like to consider inviting you to participate in a 45 minute interview about core business and technical challenges that manufacturers, wholesalers, and distributors face in relation to their digital commerce solutions. This will inform product development and marketing activities and, ideally, we would also like to use the outputs for press releases and thought leadership. However, you will not be identified to the client and only anonymised transcripts will be shared. Quotes may be included in future publications but will not be attributable.

Our client is a software company that provides e-commerce solutions for enterprises and organizations. It has over 300 employees and serves customers in various industries such as retail, travel, healthcare, and education.

SQ 11) Are you happy to schedule an interview research project?**

i) Yes

ii) No

Please select one option: SINGLE CODE

APPOINTMENT

Thank you - we will be interviewing between Mon 2nd and Fri 20th December, and Mon 13th and Fri 31st January 2025 - could you advise of two or three suitable interview times, so that we can speak for up to 45 minutes when it’s mutually convenient.*

Earliest Date and Time*

Next Date and Time (if available)

SQ 12) Thank-you, I would be grateful if you could confirm a few final details:

Your Name*

Your Job Title*

Job Title of person you report to*

Company name*

Phone (inc international dialling code)*

Email*

LinkedIn profile link