Online screening questionnaire – Customer Payment Solutions

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Step 1 of 31

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed. Neither your name, nor the name of your organisation will be revealed to our client.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.

Can we proceed based on the above?*

Yes

Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

Thank you - I am recruiting for The Magnetic Collective, an independent market research organisation based in the US which is conducting some online depth interviews up until Fri 24th May. The research will be conducted within Data Protection Regulations and you can view our privacy notices here http://www.pookfieldwork.co.uk/privacy-policy and https://themagneticcollective.com/privacy-policy

INTRO 1) Would you be interested in taking part in this research?*

a) Yes

b) No

Please select one option: SINGLE CODE

INTRO 2) We are bound by the MRS Code of Conduct. The answers you give will form part of a confidential market research study and they will be used solely for the purposes of this market research study.

Can I ask you a few questions to see if you are eligible to take part? It will take approximately 5-10 minutes?*

a) Yes

b) No

Please select one option: SINGLE CODE

INTRO 3) Some of the questions we will ask will be asking for personal information such as your gender, age, occupation and nationality.

Is it ok if we ask questions that require personal information to be given as answers?*

a) Yes

b) No

Please select one option: SINGLE CODE

SQ 1a) I’d like to start by asking what your job title is*

Please describe above: (in a few words)

SQ 1b) If you have a LinkedIn (or some other) profile, please provide the URL here*

Please record above

SQ 2) What is your role when it comes to choosing and implementing customer payment solutions for your business?*

a) I am a primary decision maker

b) I share decision-making responsibilities with others

c) I influence the decision-making of others

d) I am not involved in these decisions

Please select one option: SINGLE CODE

SQ 3) Please could you share the name of your business?*

Please record above

SQ 4a) Where can customers purchase and pay for the business’s goods and/or services?*

a) At a physical retail location/brick and mortar store(s)

b) Online (website, app)

c) Third party platform/marketplace (e.g. Amazon, eBay, Facebook Marketplace, etc.)

d) Catalogues

e) Over the Telephone

f) Sales representatives /In person

g) Other

Please select one or more options: MULTICODE

Please describe below: (in a few words)*

SQ 4b) Where does your business currently sell its goods/services online?*

a) Our company website (Record URL @ g) below)

b) Our company app (Record App NAME @ g) below)

c) eBay

d) Amazon

e) Facebook Marketplace

f) Other third party marketplace (Record below)

g) Other

Please select one or more options: MULTICODE

Please describe below: (Comp website / App; 3rd party marketplace; Other etc)*

SQ 4c) Is your business’s website optimized for viewing/usage via mobile device?*

a) Yes

b) No

c) Unsure

Please select one option: SINGLE CODE

SQ 5) Please describe your business to me, e.g. what does it make, do, or sell?*

Please describe above: (in one or two sentences)

SQ 6) What types of customers do you primarily sell to?*

a) Consumers (b2c)

b) Other businesses (b2b)

c) An even mix of b2c and b2b

Please select one option: SINGLE CODE

SQ 7) Does your business offer digital loyalty cards, tickets, or passes that consumers could potentially store in a mobile wallet?*

a) Yes

b) No

Please select one option: SINGLE CODE

SQ 8a) Which forms of payment does your business website accept?*

a) Credit/Debit card

b) Bank accounts via ACH payments

c) Amazon Pay

d) Apple Pay

e) Google Pay

f) Samsung Pay

g) PayPal

h) Shop Pay

i) We would consider all of the above

h) Other

Please select one or more options: MULTICODE

Please describe below: (one or more payment types)*

SQ 8b) Which, if any, of these forms of payments would the business never consider accepting?*

a) Credit/Debit card

b) Bank accounts via ACH payments

c) Amazon Pay

d) Apple Pay

e) Google Pay

f) Samsung Pay

g) PayPal

h) Shop Pay

j) None - we would consider any type of payment

i) Other

Please select one or more options: MULTICODE

Please describe below: (one or more payment types)*

SQ 9a) Which of the following best describes the payment processing solution your business website utilizes?*

a) Payment Service Provider or platform (e.g. Stripe, Ayden; Shopify, Square, etc)

b) Customized in house solution

c) Other

Please select one option: SINGLE CODE

Please describe below: (one or more other solutions)*

SQ 9b) Which payment service provider or platform does your business website utilize?*

Please describe above

SQ 9c) Which of the following best describes how the business website utilizes the payment service provider or platform?*

a) “Hosted checkout” i.e. payment/checkout services and processing

b) Payment processing only

c) Other

Please select one or more options: MULTICODE

Please describe above: (one or more other solutions)*

SQ 10a) What mobile operating systems is your business app compatible with?*

a) Both Android and iOS

b) iOS only

c) Android only

d) We don’t use a business app for sales / transactions

Please select one option: SINGLE CODE

SQ 10b) Which forms of payment does your business app accept?*

a) Credit/Debit card

b) Bank accounts via ACH payments

c) Amazon Pay

e) Google Pay

f) Samsung Pay

g) PayPal

h) Shop Pay

i) We would accept any type of payment

j) Other

Please select one or more options: MULTICODE

Please describe below: (one or more payment types)*

SQ 10c) Which, if any, of these forms of payments would your business app never consider accepting?*

a) Credit/Debit card

b) Bank accounts via ACH payments

c) Amazon Pay

d) Apple Pay

e) Google Pay

f) Samsung Pay

g) PayPal

h) Shop Pay

i) None - we would consider any type of payment

j) Other

Please select one or more options: MULTICODE

Please describe below: (one or more payment types)*

SQ 11) Please could you tell me about how your business makes decisions around what forms of payment (e.g. credit card, digital wallets, and which type of digital wallet) to accept on your app and/or your website. What are the considerations, who is involved and what role do you play in this, if any?*

Please describe above: (in two or three sentences)

SQ 12) Where is your business based?*

Please describe above: (city & country)

SQ 13) Approximately how much revenue did your business generate last year?*

a) Less than £4m

b) £4m - £8m

c) £8m - £16m

d) £16m - £40m

e) £40m - £80m

f) £80m - £240m

g) £240m - £400m

h) More than £400m

i) Don't know / Cannot say

Please select one option: SINGLE CODE

SQ 14) Approximately how many sales does your business complete each month?*

a) Less than 10,000

b) Between 10,000 - 50,000

c) Between 50,000 - 100,000

d) Between 100,000 - 500,000

e) Between 500,000 - 1 million

f) More than 1 million

g) Not sure

Please select one option: SINGLE CODE

SQ 15) What age group best describes you?*

a) Less than 21

b) 21–24

c) 25–34

d) 35–44

e) 45–54

f) 55–64

g) 65+

h) Prefer not to say

Please select one option: SINGLE CODE

Thank-you.

If you are selected, we will invite you to take part in a 60 minute online research discussion via Zoom with a moderator from The Magnetic Collective between 13th – 15th May. Prior to this research, we would need to first ask you to complete a short 10-15 min self-complete interview via Google Forms between 22nd April – 10th May. The research will be conducted with Data Protection Regulations.

You would receive £350 as a token of our appreciation for your time and help.

We are working on behalf of a client in the communications sector based in the US. The session will be video and audio-recorded and these recordings will be shared with other members of the research team and with our client. One or more of the client team may also attend the session. The necessary safeguards for the transfer of personal data outside the UK have been put in place.

We are unable to reveal the client’s identity at this stage in case it influences your views during the interview. However, we will reveal their identity to you at the end of the interview along with details of how to access their privacy policy.

SQ 16) Do you consent to:*

a) take part in this research?

b) your email address being shared with Zoom in order for them to send you an invitation which is covered by their privacy policy? https://zoom.us/privacy

c) your name and phone number being shared with The Magnetic Collective in order for them to contact you on the day if necessary? – they will permanently delete these following the session

d) your voice, opinions and images being recorded on the platform and for these to be processed by The Magnetic Collective and to be provided to the client to support the research findings? This may be used only for the purposes of this Study and will not be released to any party not connected to this Study.

e) being observed by members of the client team during the session?

Please select one or more options: MULTICODE

Your incentive would be paid via an online platform called Ayda who will email you following the session inviting you to claim your incentive. Ayda uses bank grade security measures to protect your data and will only use your details for the purposes of paying you and to comply with regulatory bodies. Information on their Privacy Policy can be found here: https://www.helloayda.com/privacy-policy

Do you consent to your name and email address being uploaded onto the Ayda platform for incentive payment only?*

a) Yes

b) No

Please select one option: SINGLE CODE

Thank you very much for your help with this study and for your willingness to take part - if selected, your full interview would take place online via Zoom and last 1 hour. The answers you give would form part of a confidential market research study and the results would be used solely for the purposes of this study. Personal information obtained during the course of this project (including audio & video recordings and photos) will be kept for no longer than 12 months after the session.

Please note that you have the right to withdraw from the project at any stage.

Thank you again for your willingness to take part. I will contact you shortly about your pre-task then, hopefully, advise about your full interview and, a day or two before your session, confirm that you are still able to attend.

Q18a) Could you advise of two or three suitable times up to (& including) Mon 20th May, when you could take part in a 60 minute online discussion via Zoom with a moderator from The Magnetic Collective. *

Earliest Date and Time*

Next Date and Time (if available)

Thank-you - I would be grateful if you could confirm a few final details:

Name*

Job Title*

Company name*

Phone (inc international dialling code)*

Email*

LinkedIn profile link