Business Innovation Challenges

Thanks!

Just before we start, I would like to reassure you that any information you provide us with will be treated as confidential, and we will always hold the information you give securely, and delete it when no longer needed. Neither your name, nor the name of your organisation will be revealed to our client.

We conduct all studies in accordance with the UK Market Research Society Code of Conduct and, if you no longer wish to take part in the research, you can tell your interviewer at any time, and we will stop our conversation.

Can we proceed on the basis of the above?*

Yes

No

Thank-you for the time you have taken to review this discussion – I will contact you about different projects in the future, if this is of interest to you?

Thank you for your willingness to contribute to this survey - to ensure we receive anonymous feedback from a variety of different businesses and job functions, could you please advise:

SQ 1) How many employees does your organisation have within UK?*

a) 1-10

b) 11-50

c) 51-250

d) 250-1,000

e) 1,000-10,000

f) 10,000+

g) I don’t know

Please select one option: SINGLE CODE

SQ 2a) How would you describe your job title?*

a) Business Owner / Partner

b) CEO / Managing Director

c) C-Suite / Senior Director

d) CIO / Head of IT

e) VPIT / IT Director

f) IT Manager

g) Other - Please advise below

Please select one or more options: MULTICODE

Please specify*

SQ 2b) How would you describe your job title?*

a) Chief Executive Officer

b) C-Suite

c) Chief Technology Officer

d) Digital Transformation Officer

e) Chief Information Officer

f) IT Manager

g) Other - Please advise below

Please select one or more options: MULTICODE

Please specify*

SQ 3) How would you describe your attitude about adopting new technology?*

a) We are open to technology, but we need to see endorsement by others in the industry before we adopt it.

b) We only buy established and proven technology that is the standard for our industry

c) We prefer technology to be fairly established and proven before investing

d) We are somewhat willing to take a risk on new technology but will not be the first to try it out

e) We want to be the very first to adopt a new technology and are happy to take a risk

Please select one option: SINGLE CODE

SQ 4) Could you advise whether you agree with the following three statements below?*

a) I have strategic oversight over our business objectives.

b) I am a decision maker for communications and IT solutions that address business objectives.

c) Sustainability is a key performance indicator for our business.

Please select one or more options: MULTICODE

SQ 5) Which of the following industries do you work in?*

a) Manufacturing

b) Retail

c) Financial Services

d) Other

Please select one option: SINGLE CODE

Please specify*

SQ 6a) And finally, which of the following are you considering, or have you already implemented?*

a) Efficiencies and savings/cost effectiveness in operations - e.g. energy savings, material wastage, optimising manufacturing and supply chain operations.

b) Quality control and safety measures.

c) Industry 4.0 technologies such as IoT, Cloud Computing, AI and Machine Learning, Edge Computing, Digital Twin, Cybersecurity to secure our IT and Operating Technology as well as to prevent disruptions to them.

d) Cloud for innovation such as product development, customer needs forecasting.

e) Integration of data with suppliers, partners, and customers.

f) Training, upskilling, remote working, employee wellbeing and satisfaction.

Please select one or more options: MULTICODE

SQ 6b) And finally, which of the following are you considering, or have you already implemented?*

a) Data forecasting to optimise supply chains and better manage customer demand.

b) Data collection and analytics for customer experience innovations -- from online to instore (e.g., new offers, discounts, store layouts, in-store assistance).

c) Fluid and responsive omnichannel customer experience

d) Enhanced Cybersecurity to protect customer and business data while maintaining transparency with suppliers and partners.

e) Better collection and usage of data for predictive analytics

f) Employee experience and right sizing - new ways of working and seamless work experience through better connectedness; Skill upgrading and retention through ML, AI, and other tools.

Please select one or more options: MULTICODE

SQ 6c) And finally, which of the following are you considering, or have you already implemented?*

a) Integration of business units using connectivity and cloud - e.g., common data sets, omnichannel customer experience.

b) Efficiencies to cut costs, consistency of operations, automation, agility, transparency

c) Data and analytics driven innovation, including new offerings, responding to regulatory requirements as well as to fintech disruptors.

d) Customer experience initiatives such as omnichannel, self-service, empowering customers, personalisation, transparency

e) Employee experience initiatives such as new ways of working and seamless work experience through better connectedness; Skills upgrading and retention through ML, AI and other tools.

f) Enhanced Cybersecurity to protect customer data while maintaining transparency.

g) Resilience to disruptions and outages

h) Scalability of operations

Please select one or more options: MULTICODE

SQ 7) Finally, could you briefly summarise your role in your department / organisation (adding other comments, if appropriate)?*

Please advise above (one or two sentences)

SQ 8) Thank you - we’d like to consider arranging an interview with you at a mutually convenient time either before, during or after work hours. The interview would be via Zoom/ Teams, and we’d like to record it. The recording will only be shown to relevant people who are involved in assimilating this research and would then be destroyed within 3 months. We would like to reassure you that everything you say will remain strictly anonymous according to the Market Research Society’s Code of Conduct. The interview would last between 45 - 60 minutes.

Is that OK?*

i. Yes, I’m happy for you to record

ii. No, I don’t give my consent for this interview to be recorded

Please select one option: SINGLE CODE

Thank-you for the time you have taken to answer these screening questions – I would be grateful if you could confirm a few final details, including two or three suitable interview times, so that we can speak when it’s mutually convenient.

Name*

Job Title*

Job title of person you report to*

Phone (inc international dialling code)*

Email*

LinkedIn profile link

We will be interviewing until the end of March - what are your preferred dates and (local) times for your 60 minute online conversation? *

Earliest Date and Time*

Next Date and Time (if available)

Online screening questionnaire – Business Innovation Challenges